Public Health Office Assistant

Location: Clarksville, TN
Company: Montgomery County
Employment: Full-Time
Posted: Aug 18, 2020

Job Description

POSITION: Public Health Office Assistant

LOCATION: Montgomery County Health Department

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must hold a valid Tennessee driver’s license. Successful candidate must pass a pre-employment drug screen, and criminal/driving background check.  

SALARY: $13.42 per hour (37.5 hours per week) 

**Montgomery County Government adopted the State of Tennessee’s Hybrid Retirement Plan to be effective January 1, 2017. Any new full-time employee hired on or after January 1, 2017 will be required to enroll. As a member of the Hybrid Plan, you are required to contribute at least 5% of your salary to the defined benefit portion of the Hybrid Plan. Contributions are made on a tax-deferred basis.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.  

  • Complies with and adapts to current state and federal program and policies and all applicable laws.
  • Handles complaints, settles disputes and resolves grievances and conflicts with others.
  • Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.
  • Complies with all state and federal program guidelines, policies and laws to determine eligibility for services.
  • Processes the cash drawer and balance, deposits, credit cards, etc. to ensure fiscal accountability.
  • Reviews documentation such as income, residency, identification, citizenship, and insurance information to determines if client qualifies for services based on information provided
  • Analyzes and determines eligibility for program services provided by the Department of Health and other referring agencies.
  • Conducts peer training for employees in areas as assigned.
  • Maintains a positive, constructive and cooperative communication with supervisors, peers or subordinates.
  • Interacts with multiple computer software systems and websites to enter and receive information.
  • Enters collected data into the Health Department management information systems (e.g. EMR, PTBMIS, etc).

This position requires effective oral and written communication skills, excellent interpersonal skills and intermediate computer literacy. 

  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra, statistics, and their applications
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Using mathematics to solve problems.
  • Understanding written sentences and paragraphs in work related documents.
  • Talking to others to convey information effectively.
  • Communicating effectively in writing as appropriate for the needs of the audience.
  • Adjusting actions in relation to others' actions.
  • Actively looking for ways to help people.
  • Being aware of others' reactions and understanding why they react as they do.
  • Managing one's own time and the time

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