Trainer I

Location: Clarksville, TN
Company: CBE Companies
Employment: Full-Time
Posted: Mar 02, 2021

Job Description

Come work for a 2020 Cedar Valley Employer of Choice, a Training Magazine Top 100, and Top 20 Company at InHerSight!  

CBE Comapnies is opening a call center in Clarksville, TN and we are currently hiring for a Trainer I to support our Clarksville, TN office.  This is an onsite role.  

PURPOSE OF THE POSITION

The individual in this role will be spending their time learning and developing their own skills as a trainer. Trainer I will focus more attention on training of internal employees with less of a focus on the client and development of training content.  The Trainer I is expected to focus on their delivery and how it drives retention of the training material.  

DUTIES AND RESPONSIBILITIES 

  • Conduct 4-5 week new-hire training for classes that range from 5 to 36 representatives
  • Teach and educate new hires on the various systems used in the call center
  • Coordinate and facilitate the bi-annual education and testing of the annual Privacy and Security Training and any compliance/client specific required trainings as needed.
  • Implement policies and procedures in the training environment
  • Develop sound practices in new employees to be used once they are released from the classroom
  • Be a leader by example
  • Review course material and recommend changes, additions or deletions to enhance the effectiveness of the program; update course material as directed
  • Facilitate course/event set-up, including preparation and production of course materials and evaluations; maintain appropriate attendance records and rosters
  • Act as the supervisor for new hires while they are engaging in new hire training
  • Mentor, coach, and evaluate new hires to ensure classroom training success
  • Understand, encourage and exhibit CBE’s Core Values: Leadership, Respect, Innovation, Continuous Improvement, and Integrity.
  • Be a role model and exhibit CBE’s Pledge to Ethical Excellence at all times.
  • The Company reserves the right to change or assign other duties to this position as appropriate.
  • Must be able to perform the essential job duties of the position.  Reasonable accommodations will be provided to qualified individuals with disabilities.
    • Must be able to remain in a stationary seated position up to 50% of the work shift. 
    • Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings.
    • Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine.
    • Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries.
    • Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations.
    • Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures.

 

Requirements

EDUCATION AND EXPERIENCE PREFERENCES

  • High School Diploma or equivalent.
  • Must be proficient in Word and Power Point, Excel knowledge a plus
  • Excellent communication skills which would include making presentations in front of large groups of people as well as one-on-one coaching and developing
  • Ability to multi-task effectively
  • The ability to motivate and encourage new employees
  • The ability to teach and instill skills in a methodical and systematic way
  • Must demonstrate the ability to manage large and small groups of people in a classroom environment
  • Must have a self-motivated personality with the ability to transfer your energy and enthusiasm to large and small groups
  • Strong desire to help others succeed both personally and professionally
  • Drive for excellence and passion for continuous improvement
  • No written warnings in the last 6 months (if internal applicant)
  • Ability to travel to other branch locations if needed

 

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws.

Background checks and drug testing required.


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