Workforce Essentials

Certified Frontline Leadership-Session 2 Coaching to Improve Employee Performance October 20 @ 1:00 pm - 3:00 pm Session 2: Coaching to Improve Employee Performance (October 20th) Give guidance on how to improve performance Interactive process-provide guidance encourages productive decisions and personal ownership of decisions Desired Behavior vs. Replacement Behaviors.

Certified Frontline Leadership – Session 4 Two Way Communication November 17 @ 1:00 pm - 3:00 pm Session 4: Two-Way Communication (November 17th) Speaking Positively Difficult Conversations Opening Statements Referencing Facts & Examples Identifying gaps between what is expected and what is actually happening Recognizing unconscious bias