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Certified Frontline Leadership – Session 3 GROW Coaching Model

November 3, 2021 @ 1:00 pm - 3:00 pm


Session 3: GROW Coaching Model (November 3rd)
G—Goal-What’s the desired behavior?
R—Reality-What’s actually happening?
O—Options-How can this be solved?
W—What will the employee do?
Deescalating Situation
Making team members feel valued